Privacy policy

1. Who this notice covers

Besta Aircon (PTY) Ltd, at 104 Chris Hani Rd, Flimieda, Klerksdorp, 2571, is the business responsible for personal information you send to it in a service enquiry. This notice explains the website’s information handling and your rights under the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information and purpose

The enquiry form asks for your name, contact number, vehicle make and model, and the aircon problem. Vehicle year and additional information are optional. These details help the business respond to your request, discuss your vehicle’s needs and arrange next steps. Required fields are needed to prepare a complete form enquiry; you may call instead.

Please do not include identity documents, payment details or sensitive personal information. An enquiry is not permission to send unrelated marketing. Service-related processing must have an appropriate lawful basis under POPIA, such as taking steps at your request before a service agreement, fulfilling an agreement or meeting legal obligations; consent is required where applicable.

3. What happens to your form

Your draft is saved in this tab’s session storage, not submitted to a website enquiry database. It normally clears when the tab’s session ends; browser session restoration may preserve it. You can remove it by clearing this site’s browser data.

When you choose “Send enquiry on WhatsApp”, your entered details are included in a link used to open a prepared WhatsApp message. WhatsApp receives the link information when opened; the business receives the message only after you press Send in WhatsApp. The link may also remain in your browser history.

The email option opens your configured email application with the same enquiry details in the subject and message body. The business receives the email only when you send it. Your email provider may process and retain the draft or sent message under its own privacy terms.

4. External services and technical information

WhatsApp and Google Maps are external services with their own privacy terms. Google Maps opens only when you follow the directions link; there is no embedded map. The website loads fonts from Google, which receives connection information such as your IP address. Hosting and error-reporting systems may process technical information such as IP addresses, request details, browser information and error diagnostics to deliver and maintain the website.

External providers may process information outside South Africa. Cross-border processing is subject to the safeguards in section 72 of POPIA where applicable. See WhatsApp’s privacy policy and Google’s privacy policy for their practices. No optional analytics or advertising tools are installed by this website.

5. Retention and security

The website stores your cookie choice until you change it or clear your browser data. Enquiry drafts follow the session-storage behaviour described above. Sent WhatsApp messages are separate from the website and may remain in messaging or business records.

POPIA requires appropriate safeguards and prohibits keeping personal information longer than necessary unless retention is authorised or required by law. Contact the business for details about retention and handling of your specific service records. No online transmission can be guaranteed completely secure; avoid sending sensitive information through the form.

6. Your rights under POPIA

• Ask whether the business holds your personal information and request access, subject to identity verification and applicable legal requirements.
• Request correction of inaccurate information or deletion of information that is unlawfully held or no longer authorised to be retained.
• Object to processing on legally recognised grounds and withdraw consent where processing is based on consent, without affecting earlier lawful processing.
• Object to direct marketing and complain to the Information Regulator.

Requests may be subject to lawful exceptions and applicable access procedures. The website does not make automated decisions about you.

7. Privacy requests and complaints

Call 081 235 4599, send a privacy request on WhatsApp, or write to 104 Chris Hani Rd, Flimieda, Klerksdorp, 2571. Ask for the person responsible for privacy requests and describe your request without sending identity documents in an initial message.

You may also contact South Africa’s Information Regulator for current complaint procedures and contact details.

8. Cookies and notice updates

See our cookie policy for browser storage and your choices. This notice may be updated when the website’s practices change; the date above shows the latest revision.